Service · AI Studio
Operation and support.
After the pilot the agent team keeps running: operated, monitored and maintained by us. You keep the decisions; we keep the system running.
01
What the support agreement includes.
An agent team is not a project you close but a colleague you onboard. Operation makes sure it stays that way, even when your systems, your rules and your questions change.
- Platform operation: runtime, scheduling, model connection, security updates.
- Monitoring of the team: does every run execute, does the data arrive, are the results right? A completeness check is part of it from day one.
- Maintenance: adjustments when a business system, an interface or a workflow on your side changes.
- Rule set: corrections from your team are recorded as fixed rules and apply from then on.
- A fixed contact for incidents and questions, with agreed response times.
- Cost control: token budget per team, traceable monthly.
02
How incidents and quality are handled.
Agents err as employees err, usually not in the technology but in the interpretation of numbers. That is why quality assurance is part of operation, not an extra.
Step 01
Cross-check
A separate instance cross-checks results before they reach you. Anomalies are flagged, not glossed over.
Step 02
Notification
If a data source fails or a run produces no result, you find out instead of receiving an empty report.
Step 03
Correction
Your team reports what is wrong. We record the correction as a rule, and it applies to every further run.
Step 04
Measure
Whether a change has worked is checked and documented, not assumed.
03
Expansion as packages.
Further processes or another team are added as a defined package, each with its own scope and fixed price. That way the agent organisation grows step by step, without a transformation programme.
04
Responsibilities.
| Task | Who |
|---|---|
| Platform operation, monitoring, maintenance | Venista |
| Business rules, approvals, decisions | Your team |
| Access and permission levels | defined together, changeable by you at any time |
| Data processing, data protection | regulated by contract, before the first data access |
| Termination | with reasonable notice, no lock-in |
05
Renewal because of benefit.
We do not bind you with long terms but with visible benefit. Anyone who sees no difference after a quarter should be able to cancel. In practice the opposite tends to happen: the second team is commissioned faster than the first.
Frequently asked
Operation and support: frequently asked.
Can we operate the team ourselves later?
Yes. The platform can be operated in your infrastructure, and your IT team can take over monitoring. The rule set and documentation belong to you in any case.
What happens if our ERP or ticket system changes?
Adjustments to interfaces and workflows are part of maintenance. Larger changes, such as a system migration, are planned as a package.
How fast do you respond to incidents?
With agreed response times and a fixed contact. The specific deadlines are stated in the support agreement.
More services
Fixed-price pilot · Data security and hosting · How we work · All use cases
Does this sound familiar?
In a first conversation we look at your processes together and sketch out where an agent team would make the biggest difference. Free of charge and without obligation.